Christmas Ceramic Mug Gift Box Set with Spoon and Lid

At Snapspree, we are committed to delivering your purchases promptly and efficiently. Here is some important information regarding our shipping process:

1. Shipping Methods:
- We offer various shipping methods to cater to your needs. The available options will be displayed during the checkout process.
- These options may include standard, expedited, and international shipping.

2. Processing Time:
- Once your order is placed and payment is verified, our team will process and prepare your items for shipment.
- Please allow 1-3 business days for order processing, excluding weekends and holidays.
- In case of any delays or unforeseen circumstances, we will notify you promptly.

3. Shipping Time:
- The estimated shipping time will depend on the shipping method selected and the destination of your order.
- Standard shipping typically takes between 5-10 business days within the domestic region.
- Expedited shipping options are available for faster delivery within 2-4 business days.
- International shipping times may vary and can take between 7-21 business days, depending on the destination and customs clearance process.

4. Tracking Your Order:
- Once your order has been shipped, we will provide you with a tracking number via email.
- You can use this tracking number to monitor the progress of your shipment on our website or the carrier's website.

5. Shipping Costs:
- Shipping costs will be calculated based on the weight of your items, the shipping method selected, and the destination.
- The exact shipping cost will be displayed during the checkout process before you complete your purchase.

6. Customs and Duties:
- For international orders, please note that customs duties, taxes, or import fees may apply upon arrival in your country.
- These charges are determined by the customs authorities and are the responsibility of the recipient.
- We recommend checking with your local customs office for more information on any potential fees before placing your order.

Please keep in mind that shipping times may vary due to unforeseen circumstances, such as weather conditions, holiday seasons, or customs delays. We strive to provide accurate estimates and work with reliable carriers to ensure your package arrives as quickly as possible.

If you have any further questions or need assistance with your shipment, please feel free to contact our customer support team. We are here to help!

Thank you for choosing Snapspree!

The Snapspree Team

Return Policy:

At Snapspree, we strive to provide you with a seamless shopping experience and utmost customer satisfaction. We understand that sometimes a product may not meet your expectations, and we are here to assist you with our hassle-free return policy.

1. Eligibility:
- To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Certain items, such as lingerie, swimwear, and intimate or sanitary goods, are exempt from being returned due to hygiene reasons.
- Customized or personalized items cannot be returned unless there is a manufacturing defect or damage during shipping.

2. Timeframe:
- You have 30 days from the date of delivery to initiate a return request.
- After 30 days, we are unable to process a return or exchange.

3. Return Process:
- To initiate a return, please contact our customer support team with your order details and reason for the return.
- Our team will guide you on the next steps and provide you with a return authorization if applicable.
- Please ensure that the item is securely packed to prevent damage during transit.

4. Return Shipping:
- The cost of return shipping will be the responsibility of the customer, unless the return is due to a manufacturing defect or an error on our part.
- We recommend using a trackable shipping service to ensure that the item reaches us safely.

5. Refund or Exchange:
- Once we receive the returned item and it is inspected, we will notify you of the status of your refund or exchange.
- If eligible for a refund, it will be processed to the original method of payment within a reasonable timeframe.
- If eligible for an exchange, we will assist you in selecting a suitable replacement.

Please note that our return policy is subject to change without prior notice. We reserve the right to refuse returns that do not meet the outlined criteria.

If you have any further questions or need assistance with a return, please don't hesitate to reach out to our dedicated customer support team. We are here to ensure your satisfaction and make your shopping experience at Snapspree a delightful one.

Thank you for choosing Snapspree!

The Snapspree Team